Frequently Asked Questions
Everything you need to know about your RefrigiWear shopping experience.
How do I determine the right size for my RefrigiWear jacket?
We provide a comprehensive size guide on each product page. Our apparel is designed with a comfort fit to allow for layering, so we recommend measuring your chest and waist to find the most accurate match.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery in real-time.
Are RefrigiWear products covered by a warranty?
Yes, we stand by our craftsmanship. Our products are covered by a limited one-year warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna or Afterpay.
How should I clean and maintain my insulated outerwear?
To preserve the insulation and water-repellent properties, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat with dryer balls to maintain loft.